Payment, cancellation and refund terms

Service provider

Floor screed installation and related construction works are provided by:

The scope, price and timing of works for each site are set out in the commercial offer and the works contract, which the Customer receives before payment.

Payment

• Prices are in Ukrainian hryvnia (UAH). Single-tax payer, VAT not applicable.
• You can pay online by Visa / Mastercard, Apple Pay or Google Pay (LiqPay payment service, JSC CB PrivatBank) or by bank transfer to the Contractor's account against an invoice.
• Online payment is available on the Pay online page or via the link to your project page.
• The payment schedule (advance and balance) is set out in the contract. Card details are entered on the secure LiqPay page — the Contractor does not receive or store them.
• By making a payment, the Customer confirms having read these terms.

Cancellation before works start

The Customer may cancel the order at any time before the works start. In this case the amount paid is refunded in full, except for the Contractor's documented actual costs incurred with the Customer's agreement (materials purchased and/or delivered to the site, transport).

Cancellation after works start

Under Article 849 of the Civil Code of Ukraine, the Customer may withdraw from the contract before the works are completed by paying for the part of the works actually performed and the materials used and reimbursing the Contractor's costs. The difference between the amount paid and the value of the completed works is refunded to the Customer.

Defective works

• Visible defects — screed level and thickness, flatness, height differences at door thresholds — are checked by the Customer upon acceptance and reported in writing within 3 days of completion, before any floor finish is laid.
• Hidden defects that could not be detected upon acceptance (delamination, insufficient strength, etc.) are reported in writing within the warranty period — 12 months from full payment.
• The Contractor remedies confirmed defects free of charge within 14 days of receiving the written claim.
• If a defect cannot be remedied, the Customer is entitled to a proportional price reduction or a refund for the defective part of the works under the Law of Ukraine "On Consumer Rights Protection".

Non-refundable

• Works properly performed and accepted by the Customer (signed acceptance act, or 3 days after completion without written comments, or a floor finish has been laid on the screed).
• Visible defects not reported in writing within 3 days of completion or before a floor finish was laid. Hidden defects are handled under the warranty (section 05).
• Materials used on site and mortar prepared for the specific site.
• Defects caused by violation of screed care rules, premature loading, forced drying, flooding or third-party interference.

How to get a refund

• Contact us by phone +38 068 3 300 300 (call, Viber, Telegram) or in writing. Give your full name, site address, contract or invoice number, payment date and amount.
• The Contractor reviews the request within 3 working days and confirms the refund amount.
• The money is refunded within 14 calendar days of agreeing the amount, by the same method used for payment: to the card (via LiqPay) or to the account the payment came from. The time for funds to reach the card depends on the issuing bank.
• No fee is charged to the Customer for a refund.